A student seeking resolution of a grievance should follow the steps outlined below. These steps have been put in place to facilitate resolution of grievances with a minimum of delay.
a. The Institute accepts feedback / complaints in hard copy (e.g. Feedback Form, letter or fax) or soft copy (e.g. email) from the public, staff or students.
b. The Institute gives an acknowledgement or initial response to the feedback/ complaint within 3 working days.
c. The Institute targets to resolve feedback / complaints within 14 working days. Up to a maximum of 21 working days.
d. Principal or Designated Staff will make the solution known to the student.
e. If the student does not accept the solution, it will be escalated to the CEO for a second solution.
f. If the student still refuses to accept the second solution and before the maximum of 21 working days, the school will propose that the matter to be resolved through the Dispute Resolution Scheme of the SkillsFuture Singapore via the Student Services Centre (SSC). For more details refer to the following link: https://www.skillsfuture.gov.sg/pei/dispute-resolution
