The school provides a variety of student support services to meet the needs of the students studying in Singapore. These include:
- Airport pickup
- Accommodation (hostel) arrangements
- Student orientation programme by AGBS staff.
- Medical insurance coverage for hospitalization and related medical treatment for the entire course duration. All the International Students are required to have the medical Insurance as advised by the CPE. Singaporeans / PR / Other residents may be exempted subject they have their own cover for the limits advised by the CPE.
- A tuition support system and an individual study plan based on each student’s learning needs.
The student orientation programme covers a minimum of the following,
Schedule |
Students are assembled at Classroom 2, #10-00, Amity Campus |
Welcome Address by
Director, International Office
- AGBS – Vision, Mission, Values, Culture, Goals, Policy etc
- Anglia Ruskin University
- Who’s Who @ AGBS & Anglia Ruskin University
- Issue of Access cards
- School’s location(s) and a general description of the facilities and infrastructures
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Course Details
- Type of certification awarded at the end of the course
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Register as a student of Anglia Ruskin University (wherever applicable)
We will tell the students where and when to do this; it involves completing and signing a Registration Form. The students will usually receive your Student Identification Card within couple of weeks from Anglia Ruskin; this is their Student ID, it can give them the access to the computing facilities and is also their Library Card. |
Policy Details
- Standard Student Contract
- Student Pass Application and Renewal requirements
- Immigration Rules on Attendance,
- Fee Protection Scheme
- Refund Policies
- Withdrawal Policies
- Transfer Polices
- Feedback and grievance procedures
- School Rules and regulations
- Student Support Services and Welfare
- Highlight the contents of the Student Handbook
- Reference to CPE official website (www.cpe.gov.sg) for more details
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Fire Emergency Procedures
As the students move around the premises, they are requested to please take notice of the fire regulations (fire exit, assembly point etc) posted in the different rooms.
In the event of a fire:
When the Fire Alarm sounds continuously anywhere in the premises the students must:
- Stop what you are doing immediately
- Leave the building without delay using the nearest available Fire Exit
- Ensure everyone evacuates the building
- Do not stop to collect belongings
- Go to the assembly area (confirm where this is)
- Do not re-enter the building unless authorised by the Fire Brigade
- Remain in the assembly area until instructed by an authorized person
If the students discover a fire you must:
- Operate the nearest alarm
- Telephone the Fire Brigade giving the fire’s exact location
- Switch off equipment if safe to do so
- If trained and competent attack the fire with the appropriate extinguisher
- Do not take any risks
First Aid
For First Aid support please contact Reception |
Other Details
- Emergency Contact Details
- Do’s & Don’ts in Singapore
- Relevant Singapore laws especially those relating to ICA and Ministry of Manpower (MOM) including immigration requirements, laws on driving, drugs and alcohol abuse, employment, smoking, traffic and littering, etc
- Advice on personal and medical insurance
- Advice on accommodation and the cost of living
- General healthcare services in Singapore
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Question and Answer
- Campus Tour
- Students to acknowledge and sign New Students' Survey Questionnaire
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The school has a student orientation check-list, which the student signs when he completes the orientation programme to acknowledge that he has been duly informed.
The insurance company gives a master copy of the medical insurance policy to the school. Students may request to be given a photocopy of this policy. The copy readily displayed in the website also.
Staff appointed to provide student support services receive training during the 1-day staff orientation / training programme. Items to be briefed during the staff orientation.
- Introduction about AGBS – Vision, Mission, Values, Culture, Goals, Policy etc
- Introduction about Anglia Ruskin University
- Who’s Who @ AGBS & Anglia Ruskin University
- Issue of Access cards
- School’s location(s) and a general description of the facilities and infrastructures
- Admin Matters & Service Guarantees
- Course Pre-requisites & Placement
- Tuition / Non-Tuition Fee Payment
- Refund Policies / Payment Methods
- Student Protection Scheme / Student’s Pass Application
- Confidentiality of Student Particulars
- Use and Safeguards
- Complaints / Grievance and Student Welfare Policies
- Delivering good customer service / Student Support Officers / Marketing Executives’ ethics
- Adapting in Singapore
- Information on Accommodation
- Students’ Support Programme
- Post Qualification Courses and Job Opportunities
The school provides professional, personalized and holistic care for students. One way to achieve is through involving the students in activities outside the formal curriculum. These include:
- Talks and Activities to help students develop holistically (motivational talks before the exams, debate competitions, Entrepreneurial & Marketing Skills Challenge) AGBS informs all the students on related seminars, conferences, symposiums, workshops, etc and asks them to attend if interested. This helps the students to be aware of the market trends and industry reality. Moreover, the students are given assignments, which are mostly of experiential learning programme that focuses on "learning by doing," based on the participants' subjective experience. During the process, students learn not only to come up with creative ideas but to take responsibility for their decisions, integrity in handling finances and respect for their team mates, when they involve in group presentations, etc.
- Student Personal Development Programmes - Students are strongly encouraged to participate in enrichment classes on Presentation Skills, Interview Skills and Public Speaking Skills and various other seminars provided by the school.
The school will obtain feedback on its student support services through structured means such as the student survey and new student survey questionnaires, and through informal means such as interactions with students and staff. It will use such feedback to evaluate and to improve its support services.
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