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Fee Protection Scheme

The Fee Protection Scheme serves to protect the Students’ fees in the event a Private Education Institution (PEI) is unable to continue operations due to insolvency, and/or regulatory closure. Furthermore, the FPS protects the student if the PEI fails to pay penalties or return fees to the student arising from judgments made against it by the Singapore courts.


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Standard Student Contract

Private Education Institution-Student Contract
CPE, in aiming to enhance the confidence of students and their parents in the quality of education in Singapore, has stipulated that all Private Education Institutions must sign a Private Education Institution-Student Contract with students. The contract sets out the terms and conditions governing the relationship between the student and Private Education Institution. Amity will honour all terms and conditions in the contract and in all communication materials. Students may request for a copy of the Private Education Institution-Student Contract from Amity or view it on the CPE website ( www.cpe.gov.sg ).

Cooling-Off Period
Amity will provide the Student with a cooling-off period of seven (7) working days after the date that the Contract has been signed by both parties. The Student will be refunded the highest percentage (stated in Schedule D in the student contract) of the fees already paid if the Student submits a written notice of withdrawal to Amity within the cooling-off period, regardless of whether the Student has started the course or not.

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Fee Protection Scheme (FPS)

The Fee Protection Scheme serves to protect the Students’ fees in the event a Private Education Institution (PEI) is unable to continue operations due to insolvency, and/or regulatory closure. Furthermore, the FPS protects the student if the PEI fails to pay penalties or return fees to the student arising from judgments made against it by the Singapore courts.

The FPS is applicable to ALL students (regardless of nationality and the type of passes, i.e. dependent’s pass, student’s pass, work permit etc) taking courses in PEIs with EduTrust certification. It applies to all courses with course duration of more than 1 month or 50 hours.

Amity Global Institute has put in place the Escrow Scheme and Insurance Scheme arrangements to ensure that fees paid by students to the school are insured by CPE-appointed service providers.

All fees refer to all monies that are paid by the student to be enrolled in the Amity except for Course Application Fee and Miscellaneous Fees. GST is not inclusive as part of the fees to be protected.

Students are advised to email (email address: fpsdepository@singapore.amity.edu) and notify Amity immediately of any payment made by Internet Banking, ATM Transfer or Telegraphic Transfer (TT).

For more details on
Fee Protection Scheme, click to https://www.cpe.gov.sg/for-peis/protection-of-course-fees FPS Instruction Manual, click to https://www.cpe.gov.sg/for-peis/resources

Insurance Scheme

Amity has appointed Liberty Insurance Pte Ltd as the provider of Insurance.

FPS Insurance premiums are paid by Amity, unless stated in the Student Contract which has to be paid by the student separately.

Amity will purchase insurance within 7 days upon collection of fees (after signing the Student Contract) through the application system of the insurance provider. Students will receive the insurance certificate via email from the insurance provider.

The insurance coverage shall commence from the fee payment date till the next payment due date or the course end date, whichever is earlier.

Students who seek Deferment resulting in extension of the course duration will have to pay additional premium for the course fees applicable to the extended period.

Students can make their Course Fee payment at the Accounts & Finance Office in Cash and Cheque; or via Internet Banking, ATM Transfer or TT directly to:

Bank Name : DBS Bank Ltd
Account Name : Amity Global Institute Pte Ltd
Account Number : 003-923926-2
Bank Code : 7171
Branch Code : 003
Swift Address : DBSSSGSG
Bank Address : DBS Shenton Way Branch, 6 Shenton Way DBS Building Tower 2, Singapore 068809

Click here to download a copy of the Liberty Insurance FPS Certificate

Escrow Scheme

CPE will be phasing out FPS Escrow by December 2017 due to weak demand. As such, Amity has discontinued any payments of course fee to the Escrow account with effect from 15 Nov 2017.

Students who are currently under FPS Escrow can now make their course fee payment at the Accounts & Finance Office in Cash and Cheque; or via Internet Banking, ATM Transfer or TT directly to:

Bank Name : DBS Bank Ltd
Account Name : AMITY GLOBAL INST PL STFA(ESCROW)
Account Number : 003-923926-2
Bank Code : 7171
Branch Code : 003
Swift Address : DBSSSGSG
Bank Address : DBS Shenton Way Branch, 6 Shenton Way DBS Building Tower 2, Singapore 068809

Upon receipt of payment, Amity will purchase FPS Insurance within 7 working days. Click here to download a copy of the DBS Certificate of PEI Escrow Establishment

Prospective Students are advised to visit CPE’s website (www.cpe.gov.sg) for more details of the FPS.



REFUND POLICY


Refund for Withdrawal Due to Non-Delivery of Course:

Amity will notify the Student within three (3) working days upon knowledge of any of the following:

  • It does not commence the Course on the Course Commencement Date;
  • It terminates the Course before the Course Commencement Date;
  • It does not complete the Course by the Course Completion Date;
  • It terminates the Course before the Course Completion Date;
  • It has not ensured that the Student meets the course entry or matriculation requirement as set by the organisation stated in Schedule A of the PEI Student Contract within any stipulated timeline set by CPE; or
  • The Student’s Pass application is rejected by Immigration and Checkpoints Authority (ICA).

The Student should be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw, within seven (7) working days of the above notice.

Refund for Withdrawal Due to Other Reasons:

If the Student withdraws from the Course for any reason other than those stated in Clause 2.1 of the student contract, Amity will, within seven (7) working days of receiving the Student’s written notice of withdrawal, refund to the Student an amount based on the table below:

Percentage of the aggregate amount of the Course Fees and where applicable the Miscellaneous Fees paid

If Student's written notice of withdrawal is received

[100%] Refund

(“Maximum Refund”) More than [60] days before the Course Commencement Date

[25%] Refund

Before, but not more than [60] days before the Course Commencement Date

[10%] Refund

After, but not more than [7] days after the Course Commencement Date

[5%] Refund

More than [7] days after the Course Commencement Date, but not more than [14] days after the Course Commencement Date

[0%] Refund

More than [14] days after the Course Commencement Date




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REFUND POLICY CONTINUES

Note:

  • Application fee for courses is non-refundable and non-transferable.
  • Requests for refunds arising from withdrawal must be accompanied with an original fully completed hardcopy Student Request Form and supported with relevant documentary proof, where applicable.

Refund During Cooling-Off Period:

Amity will provide the Student with a cooling-off period of seven (7) working days after the date that the Contract has been signed by both parties.

The Student will be refunded the highest percentage (stated in Schedule D in the student contract) of the fees already paid if the Student submits a written notice of withdrawal to Amity within the cooling-off period, regardless of whether the Student has started the course or not.

Refund Procedure

The school’s refund procedure covers the following commonly occurring situations:

  • School’s non-performance
  • ICA not approving the student pass
  • Student changes his/her mind during the 7 day cooling-off period
  • Student’s withdrawal
  • Course deferment
  • Student going to a Government school for further studies

The procedure for student initiated refund (due to Student’s withdrawal / change of mind during 7 day cooling-off period, etc) is as follows:

  • The student gives a request using “FRM-043 Withdrawal Request Form” to the school requesting a refund with the reasons. 
  • The counter staff / Marketing Executive / Student Support Officer give this letter to the Head – Marketing / Senior Marketing Manager for processing.
  • Senior Marketing Manager looks into the student’s eligibility for a refund.   He / She calculates the amount of refund and talks to the student showing the breakdown of the refund.  The student then signs an acknowledgement form.
  • Senior Marketing Manager presents the case to Principal for approval.
  • Upon approval Principal sends “Appendix 8 Request for Refund Letter” Form (duly signed and verified by the student) to the escrow account provider to return money to students along with other relevant documents. The school will then email a copy of the acknowledgment given by the escrow account provider to the student.  The escrow account provider will refund the money direct to the student.

The procedure for a school initiated refund (scenarios may be due to the school not performing / ICA not approving the student pass, etc) is as follows:

  • If the school is unable to run the course, then Principal in consultation with the Management Team decides not to run the course. Upon receipt of written confirmation that the course will not run, Senior Marketing Manager calculates the amount of refund due to the students and obtains approval from Principal to give the refund.
  • In other cases, like ICA student pass rejection, excess payment by student, etc Principal will ask Senior Marketing Manager to calculate the amount of refund due to the students and who later obtains approval from Principal on the calculations.
  • Upon approval Principal sends “Appendix 8 Request for Refund Letter” to the escrow account provider (if the student is on this scheme) to return money to students along with other relevant documents. The school will then email a copy of the acknowledgment given by the escrow account provider to the student.  The escrow account provider will refund the money direct to the student.
  • The school keeps its refund records in hard copy. The calculation details are clearly indicated in the FRM – 043 Withdrawal Request Form along with Appendix 8 Request for Refund Letter which is kept in the individual student file.
  • The relevant staff-in-charge is the Principal or, in her / his absence, Senior Marketing Manager who is conversant with the refund procedures.  Counter staff / Student Support Officer / Marketing Executive may be involved in clerical parts of the procedure under their supervision.

Transfer and Withdrawal Policy Feedback and Grievance Procedure Dispute Resolution Policy Award criteria